Automated Employee Time Tracking Software For Call Centers

Track employee activity to boost productivity for an efficient & profitable call center.

Track Employee Time and Attendance

Effortlessly track your employee attendance and monitor every minute of work on and off calls to get precise insights on how work hours are utilized.

Experience Real-time Improved Productivity

Boost productivity of both office and remote workers with Desklog’s advanced call center employee time and productivity tracking.

Upgrade Your Call Center Productivity

Enhance call center performance and profitability by examining employee and team performance based on tasks and timeframes. You can obtain comprehensive visibility of team performance and monitor call efficiency, duration, and targets through Desklog’s automatic dashboard. Desklog uses behavioral insights to recognize what makes your employees most productive to help you design an ecosystem that brings out their peak performance. You can track productivity insights daily, weekly, or monthly to streamline your team’s performance for the long term.

Automatically Track Time

Desklog simplifies time tracking in your call center and records every second to maximize productivity and achieve extraordinary performance. Precisely monitor the time taken by team members for tasks for a comprehensive understanding of time consumption. Analyze time consumption using complete activity logs to find out congestions, exceeded task durations, and misused time. Optional screenshots in regular or random intervals will let you detect how exactly your workers are spending their work hours.

Enhance Your Service Quality Using Key Insights

Desklog’s call center employee time and productivity tracking provide key insights and accurate call center performance analytics, enabling you to create practices that enhance the quality of your service. It keeps track of app and website usage by employees to restrict time wastage, redundancy and picks out the tools you require to encourage increased productivity. Desklog improves overall employee performance by clearing congestions caused by incompetent practices. It also helps you maintain precise records of individual employee performances for evaluations.

Call center management made easy with comprehensive Reports

Desklog’s comprehensive reports give you clear insights into overall results and employee performance. These reports can simplify internal analysis processes and provide clients with absolute transparency. You can analyze performance data by individual, team, and task for total clarity.

Effectively manage your Remote team

Desklog’s call center employee time and productivity tracking provide key insights and accurate call center performance analytics, enabling you to create practices that enhance the quality of your service. It keeps track of app and website usage by employees to restrict time wastage, redundancy and picks out the tools you require to encourage increased productivity. Desklog improves overall employee performance by clearing congestions caused by incompetent practices. It also helps you maintain precise records of individual employee performances for evaluations.

Make your call center more Productive, Efficient, and Profitable

Desklog’s automated time tracking software for call centers boosts your team’s productivity by opening new avenues to enhance employee performance and quality of service. Boost the productivity and profitability of your call center with Desklog features.

  • Analyze the performance of your employees and teams with real time tracking.
  • Measure employee productivity with detailed reports
  • Effectively manage employee attendance
  • Keep track of employee absences
  • Access to unlimited data history
  • Manage offline time requests
  • Create as many teams as you wish
  • Remote installation and configuration of the app