Automated Time Tracking Software For Call Centers
An automated solution that track employee activity to boost productivity for efficient and profitable call centre.
Track Agent Time Effortlessly
Easily monitor Call Centre employee attendance and every minute of work done during and between calls to gain precise insights on how the time allotted for work is spent.
Effective Call Centre Management
Clear visibility on call centre employees’ web activities and Kick off accountable and optimising performance with our desklog employee monitoring software for custom services to ensure your clients are getting the finest treatment.
Boost productivity of both office and remote workers with Desklog’s advanced call centre employee time and productivity tracking.
Simple, Mass Installation
Simple to install and operate covertly in the background for both Location-Based and Remote employees.
Keep track of activities in real-time and receive programmed reports to streamline internal operations that centres on call quality.
Why Use Desklog’s Call Centre Employee Time Tracking Software
Desklog has ranked among the best 10 call center software due to its advanced features and sophisticated automation of call center activities. It is the best option available at your doors if you are starting a call centre. Find out the features below.
Upgrade Your Call Center Productivity
Enhance call centre performance and profitability by examining employee and team performance based on tasks and timeframes. You can obtain comprehensive visibility of team performance and monitor call efficiency, duration, and targets through Desklog’s automatic dashboard. Desklog uses behavioural insights to recognize what makes your employees most productive to help you design an ecosystem that brings out their peak performance. You can track productivity insights daily, weekly, or monthly to streamline your team’s performance for the long term.
Automatically Track Time
Desklog simplifies time tracking in your call centre and records every second to maximise productivity. Monitor the time taken by team members to do a task for analysing time consumption using complete activity logs to find out congestions, exceeded task durations, and misused time. Optional screenshots in regular or random intervals that let you detect how exactly your workers are spending their work hours.
Enhance Your Service Quality Using Key Insights
Desklog’s call centre employee time and productivity tracking provide key insights and accurate call centre performance analytics, enabling you to create practices that enhance the quality of your service. It keeps track of app and website usage by employees to restrict time wastage, redundancy and picks out the tools you require to increase productivity. It also helps you maintain precise records of individual employee performances for evaluations.
Easy call centre management with exhaustive reports
Desklog’s comprehensive reports give you clear insights into overall results and employee performance. These reports can simplify internal analysis processes and provide clients with absolute transparency. You can analyse performance data by individual, team, and task for total clarity.
Effectively manage your Remote team
Desklog’s call center employee time and productivity tracking provide key insights and accurate call center performance analytics, enabling you to create practices that enhance the quality of your service. It keeps track of app and website usage by employees to restrict time wastage, redundancy and picks out the tools you require to encourage increased productivity. Desklog improves overall employee performance by clearing congestions caused by incompetent practices. It also helps you maintain precise records of individual
Employee performances for evaluations.
Make your call centre more Productive, Efficient, and Profitable Desklog’s automated time tracking software for call centres boosts your team’s productivity by opening new avenues to enhance employee performance and quality of service. Boost the productivity and profitability of your call centre with Desklog features.
- Analyze the performance of your employees and teams with real time tracking.
- Measure employee productivity with detailed reports
- Effectively manage employee attendance
- Keep track of employee absences
- Access to unlimited data history
- Manage offline time requests
- Create as many teams as you wish
- Remote installation and configuration of the app