FAQs

Frequently Asked Questions

  • Should I prefer any demo for this?
  • Is it accessible remotely?
  • What payment methods are supported?
  • How to sign up?
  • How about privacy and data security?
  • Is Desklog available for free?
  • Does this software work for individuals?
  • What is Idle Time?
  • What is a private time option and how to avail private time?
  • Can users record their work time when worked offline?
  • What Is Offline Time Tracking
  • How can I subscribe?
  • How can I upgrade or downgrade my pricing plan?
  • What is the work timeline feature and how it works?
  • What is an offline time request?
  • What are the Advanced data Security Features Desklog offers?
  • How to Set Up Desklog System?
  • How can I invite Team members to my company account?
  • How can I use Desklog as an employee?
  • What systems does Desklog support?
  • How do I know if my tracking has started?
  • Will Desklog track my account automatically?
  • Are all Desklog Features available in 40 days Free Trial?
  • Can I work with confidential information?
  • Can I restrict Desklog from capturing my data?
  • How does Desklog secure my data?
  • Who can access my screenshots?
  • Does Desklog follow GDPR policies?
  • Is my all activity tracked automatically by Desklog once it is installed?
  • Can I switch from Cloud to Hosted?

Yes, a free demo is available for Employee Tracking Software & Project Management Software. You can try a free demo to check out it’s working features.Desklog offers you a 40 days of free trial without credit card, Sign Up now

Yes, it is accessible remotely. It can be accessed from anywhere using the internet and the authorized person will be able to track the team.

We offer credit card payments and bank transfer for our services.
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To get started with Desklog, navigate to desklog.io and then click on sign up on the top right corner of the home page. Enter the details to register and click on Start Free Trial. Check out the step by step guide on How to Sign Up.To get 40 days Free Trial with all features you can sign up Now. No credit card required.Sign up now

We are very much committed to privacy and data security. We comply with Desklog user terms of service. Please go through Desklog user Terms of Service.

Yes, Desklog has a 40 day Free Trial with all Features, which you can avail without a credit card. Desklog also offers a Free plan for teams with upto 10 members, including features such as Automatic Time Tracking, Attendance Management, Absence Calendar, Offline Time tracking, and Idle Time tracking

Yes, this software would work for both individuals as well as for a team. This is a perfect solution for small and medium companies, large companies and freelancers too.

When the application is running and the user is sitting idle in front of the system even after the allowed idle time set for the user, thereafter the time recorded will be the idle time until the user resumes work.

The Private Time or Offline Time is the break time recorded between when the user is going offline or switching off the system and until the user returns back online during the working hours.

Yes, users can record their time when they work during their offline period since the offline work time is captured with the offline time tracking feature.

Offline time tracking is the time tracking feature that is used to track the time at work, productive time, and idle time when the employee is working without an internet connection. The tracked offline time data will sync back to the application when the internet connection is back to a stable condition.

Log in to the Admin account of Desklog and on the top of the Admin Dashboard, there will be a subscribe button to subscribe to continue with Desklog services.

Once you click the subscribe button on the top of the Admin dashboard, it opens up the billing page indicating the billing period, pricing plan, the number of team members added. You can switch the billing period by clicking “Switch To Yearly +” or “Switch To Monthly-“. The “+” sign indicates you can upgrade and the “-” sign indicates you can downgrade your pricing plan.

Work timeline is a bar graph representing the different time intervals like worked time, idle time, private time recorded in a day’s timeline. When the user logs into the application, it records the work time represented in the green color bar and if the user goes idle for a certain time period, then it records as yellow bar, similarly for private time it records as red bar. Work timeline is the combination of all the recorded time intervals.

Offline time request is the feature for the user to raise a request to convert the recorded time spent away from the system(idle time) for any work related meeting as productive time with the help of admin approval.

We work towards improving data security every day at Desklog. Desklog employs reasonable organizational, scientific, and regulatory norms to preserve the confidentiality, integrity, and privacy of data. We encourage our users to take care of their personal data and set solid passwords for Desklog accounts, and restrict access to your system and browser by logging out after the end of the session. Please go through Desklog user Data Security Features

Setting up Desklog is a fairly simple process. It involves signing up for Desklog, Registration, Verification, Account activation, App installation, etc… You can find step-by-step instructions here.

Adding users, team members, and the creation of teams can be done seamlessly on Desklog. You can find step-by-step instructions here.

Once the app is installed, you can start using Desklog by simply logging in. Click on any of these to see how each of them works.

Desklog is compatible with all devices and supports Windows, Mac, and Linux. Your team can use Desklog on all kinds of desktops and laptops.

The Desklog icon on your taskbar will be in red color if you are not being tracked. Once your tracking has started, the icon will turn green.

Your activity will be automatically tracked by Desklog once you have downloaded the app on your computer and logged in to your account. You can log out after every work session to stop Desklog from tracking your activities

All of Desklog’s advanced features are available for the whole team during the 40 days Free Trial.

Employees can assuredly work with confidential information while using Desklog. Desklog guarantees the safety, integrity, and privacy of users’ classified information. We value the confidentiality of our users and are fully committed to maintaining their privacy.

Managers can choose what all data of their employees should be tracked. Employees can use the private time feature that can be turned on whenever they need to take care of personal things on their computer. Desklog won’t track anything during private time.

All data is broadcasted over a secure socket layer (SSL) including encryption. SSL is a security standard used universally by numerous websites and applications that aim for the most protected form of communication to maintain the safety and protection of personal and financial data.

Employees cannot view each other’s screenshots. Only users in manager levels in their organizations can access employee screenshots.

The services presented by Desklog and the data produced using the software follow the rules set by the GDPR. Desklog guarantees the security, integrity, and privacy of users’ data and will assist with GDPR related documentation or data subject rights requests. Before involving any third-party service providers, Desklog has validated that they follow appropriate data protection laws, including the GDPR. Please go through Desklog user GDPR Policy

Your activity will be automatically tracked by Desklog once you have downloaded the app on your computer and logged in to your account. You can log out after every work session to stop Desklog from tracking your activities.

Yes, you can switch from cloud to self hosted version with complete data. If you switch to the free edition, we charge $90. If you switch to any other edition, we import the data from the cloud for free.