Basically, there are 5 user roles and they are: Super Admin, System Admin, Manager, Team Leader and Normal User.
Super Admin:
The Super Admin role will be the owner of that organization’s Desklog account. i.e the one who made the app purchase and holds the highest level of authority and control within the system. The role can never be assigned to a user at the time of their registration. This role can be transferred to another user if needed.
System Admin:
The System Admin is one who has the most privileges after the Super Admin. They can manage user roles, configure system settings, generate reports, and have access to all data across the platform.
Manager:
A Manager is responsible for tracking all the teams assigned to them. They can view detailed reports, track team members’ work hours, set deadlines, and assign tasks. Managers have more control than normal users but may not have full administrative privileges like the System Admin.
Team Leader:
Team Leaders are responsible for managing a specific group or team within the company. They can track the time entries of team members, approve or reject time requests and task requests etc. They have access to data related only to their team but cannot modify system-wide settings.
Normal User:
Normal Users are regular employees who use the time tracking software to log their hours worked, track tasks, and report their progress. They do not have any administrative control and are restricted to managing their own time entries and work-related data.