In Desklog, employee efficiency is calculated by comparing an Efficiency Criteria against a selected Base Metric.
This flexible model allows administrators to define what “efficiency” means for their organization. Follow this help page to configure employee efficiency.
Standard Efficiency Formula
Efficiency (%) = (Efficiency Criteria ÷ Base Metric) × 100
Admins can choose:
- which metric should act as the Efficiency Criteria, and
- which metric should act as the Base Metric,
and apply the same configuration to all users if required.
Efficiency Criteria
The metric that represents the actual performance or effort. It is compared with the selected base metric.
Available efficiency criteria:
- Task Spent
- Task Assigned
- Productive Time
- Focus Time
- At Work
Base Metric
The reference value used to evaluate performance.
Available base metrics:
- At Work
- Productive Time
- Task Spent
- Task Assigned
- Minimum Working Hours
Important Rule
The same metric cannot be selected as both the Efficiency Criteria and the Base Metric. For example: If At Work is selected as the base metric, it cannot also be selected as the efficiency criteria.
Metric Definitions and Formulas
Below is a detailed explanation of each metric and how it is used in efficiency calculations.
1. Task Spent
Task Spent is the total time an employee has actively spent working on assigned tasks.
When used as Efficiency Criteria
Task Spent Efficiency (%) = (Task Spent ÷ Base Metric) × 100
Example
If:
- Task Spent = 6 hours
- Base Metric = 8 hours
Efficiency = (6 ÷ 8) × 100 = 75%
This shows how much of the assigned task time has actually been completed.
2. Task Assigned
Task Assigned is the total time allocated or estimated for completing assigned tasks.
When used as Efficiency Criteria
Task Assigned Efficiency (%) = (Task Assigned ÷ Base Metric) × 100
Example
If:
- Task Assigned = 7 hours
- Base Metric = 8 hours
Efficiency = (7 ÷ 8) × 100 = 87.5%
This shows how well the employee’s workload is aligned with their available working time.
3. Productive Time
Productive Time is the duration spent on approved productive applications and tools.
When used as Efficiency Criteria
Productive Time Efficiency (%) = (Productive Time ÷ Base Metric) × 100
Example
If:
- Productive Time = 5.5 hours
- Base Metric = 8 hours
Efficiency = (5.5 ÷ 8) × 100 = 68.75%
This indicates how much of the employee’s work time was spent on productive activities.
4. Focus Time
Focus Time represents the periods during which the employee is fully active and engaged in work.
When used as Efficiency Criteria
Focus Time Efficiency (%) = (Focus Time ÷ Base Metric) × 100
Example
If:
- Focus Time = 4.5 hours
- Base Metric = 8 hours
Efficiency = (4.5 ÷ 8) × 100 = 56.25%
This helps identify how much uninterrupted or active work time an employee achieves.
5. At Work
At Work represents the total working presence time.
The calculation of “At Work” is fully configurable by administrators (for example, based on activity, idle thresholds, or custom rules).
When used as Efficiency Criteria
At Work Efficiency (%) = (At Work ÷ Base Metric) × 100
Example
If:
- At Work = 7.5 hours
- Base Metric = 8 hours
Efficiency = (7.5 ÷ 8) × 100 = 93.75%
This shows how closely the employee’s actual working presence matches the required working hours.
6. Minimum Working Hours (as Base Metric)
Minimum Working Hours is the expected or required daily working duration defined by your organization.
This metric is used only as a base metric, not as an efficiency criteria.
Example
If:
- Productive Time = 6 hours
- Minimum Working Hours = 8 hours
Efficiency = (6 ÷ 8) × 100 = 75%
This helps evaluate performance against official working expectations.