1. How does Desklog Work?
Once the users are added to the Desklog company account, they will be able to receive the invitation with credentials to log in to the Desklog. The admin or the Desklog owner will be able to track the user.
Desklog will be able to track Applications, URL’s, Documents, etc. The Desklog owner or the admin will be able to categorize the tracked application as either Productive or Non-productive or Neutral apps. Depending on what type of application is accessed by the user the productivity graph is displayed. The auto screenshots of the working window of the user will be captured every few minutes.
Refer to question 2 under section 1.2 to know how the users are tracked.
2. What is the difference between Time At Work and Productive Time?
The total amount of time spent by the user on the system is called the Time At Work and this time is the sum of productive time, neutral time, non-productive time.
The time spent on the productive application is called the productive and similarly, on other types of applications, it is called non-productive or neutral time.
3. What you can get to know from the Dashboard of the Desklog
You will be able to view the below details on the dashboard of Desklog.
The displayed task details are as follows:
The different reports highlighted in the above screenshot are as follows:
Three different App categories are displayed at the bottom of the dashboard
Note: View all these details for the day, week, month, or for the last three months by clicking on the appropriate tabs as highlighted in the top of the screenshot.
4. How does the screen monitoring feature work?
An automated screenshot captures the screenshot of the working window every few minutes. The access to view the screenshots will be provided to an authorized superior or the Desklog owner to track the real-time spent by the individual or a team member to complete the task.
Once the user is registered as a team member or as a single user with your Desklog account, there is an option for the user to go online or go offline. The screen capturing feature will work only if the user is online. When the user clicks on the “go offline” feature, the screen capturing will not work.
5. How URL & App Tracking feature work?
The employer or the organization owner or the admin needs to configure the settings in order to enable the URL tracking feature. In the settings module of the Desklog, You can add any URL as either productive or non-productive or neutral depending upon the teamwork and project-related work.
Note that the same URL which is productive for a team may not be productive for another team. It depends upon the task and project.
When the employee starts working after logging into the Desklog, the accessed URLs are recorded and the same can be viewed only by the employer or the admin or by the Desklog owner. It shows the list of productive, non-productive, neutral URLs accessed by the employees. Finally, here you can analyze the productivity of the employee with the recorded data.The % time spent on the application is also tracked.
6. What is document title tracking?
The title of the specific document or program accessed by the employee with recorded real-time spent on the document is tracked. This feature is called document title tracking. The title of all the documents accessed by the employee is tracked.
7. What is a private time option and how to avail private time?
Private time option is the option to go offline during non-work-related calls or during break time. You need not log out of the application, instead, you can go offline to stop tracking your working hours.
To avail of your private time, right-click on the Desklog icon on the taskbar as shown in the below screenshot and click on “go offline” and once you resume your work after your break time, click on “go online” option.